Have a maintenance request?

Submit your maintenance issue through FixIT, our on-line maintenance portal. 

Emergency requests should be called into Facilities Central at 202-994-6706 option 2. 

About Facilities Services

Facilities Services, a department in GW's Division of Operations under the Executive Vice President and Treasurer’s portfolio, manages and maintains GW's property and grounds on all three of GW's campuses.  This includes housekeeping, routine and emergency maintenance, moving services, pest control, project management, life safety upkeep, HVAC repairs, grounds maintenance, and recycling/waste management. Our maintenance team includes electricians, carpenters, painters, HVAC technicians, locksmiths, and plumbers. 

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FixIt Updates

The Division of Operations is pleased to share with you that effective Wednesday, August 13, the FixIt website features a host of upgrades and enhancements.  These changes support the Division of Operations' mission of providing quality service to the GW community.

Updates include:

  • More detailed status history: each request entered into the FixIt system now displays a chronological history of assignments and status changes
  • Share a request: users now have the ability to share individual requests and associated status history with other people, including users without GW credentials
  • Integrated customer service survey: surveys are now immediately accessible to the Division of Operations’ leadership, shop supervisors, and staff persons
  • Duplicate request notification: users will now receive an alert if the system identifies an existing request that is a potential duplicate of that which is being entered
  • Power users are no longer limited to a pre-defined set of locations when submitting work requests; users now have the ability to submit requests for all locations in the FixIt system.