Lock Broken - Dorm Room

If your door will not lock, call the emergency line: 202-994-6706 option 2.

For all other room access issues, contact Key Depot: 202-994-6706 option 1.  A Key Specialist will assess the problem and, if necessary, call to have a GWorld technician or locksmith fix the issue (GWorld Card or GWID with a picture ID is required).

Do not put items between the door and the frame to prop your door open.  This creates stress on the hinges and may force the door out of alignment thus in turn preventing the door from locking.  If your door seems loose, submit a FixIt request. Do not wait for it to become an emergency.

Do not use tape to prevent your door from locking automatically as this drains the tap reader’s battery.

Do not use WD40 to lubricate your lock. It may help in the short term, but this will cause the lock to collect dirt and dust.  Dirt and dust will make it more difficult to use later on.

Key Won’t Fit in the Lock

For all physical key issues, contact Key Depot: 202-994-6706 option 1.

Lock Broken – Bathroom Door

If you have locked yourself out of your bathroom, you should still be able to open the door from the outside. If there is a groove in the knob, try using a butter knife, screwdriver or coin to turn it. Other bathrooms doorknobs will have a hole in the middle. Try inserting a paperclip to push the button inside and release the lock.


Unless you live in South Hall, you do not have the key to lock the deadbolt from the outside and you will not be provided with one.

Have a maintenance request?

Submit your maintenance issue through FixIt, our on-line maintenance portal. 

Emergency requests should be called into Facilities Central at 202-994-6706 option 2.