GWorld Cards and Keys

Permanently Lost or Stolen Cards/Keys

When your GWorld card is stolen or permanently lost, go to the GWorld Office during business hours (Monday-Friday 8:30am-5pm and Saturday 10am-2pm)  to obtain a replacement. If your card goes missing when the GWorld Office is closed, pick up a 24-hour loaner access card from the Key Depot (24 hours a day, 7 days a week at the Support Building, 2025 F St.). Your lock will not need to be changed as your lost card will simply be deactivated.

When your key is stolen or permanently lost for a suite entrance, Facilities Services will change the lock.  Call Key Depot at 202-994-6706, option 1. See instructions below to follow if your key is stolen/lost, your GWorld ID and Key are stolen together or if you are temporarily locked out of your residence. 

Stolen key along with GWorld card

If your key and GWorld card are both lost or stolen, this is considered to be a key emergency. Please follow the steps below:

  • If your Key and GWorld card have been stolen together, you must file a theft report with GWPD (202-994-6111) and make a note of the claim number for verification with Key Depot.
  • Next, call Key Depot at 202-994-6706, option 1,  or come to the appropriate Key Depot window (Foggy Bottom Campus: Support Building, 2025 F Street; Mount Vernon Campus: Somers Hall*). Please have your claim number ready for verification if applicable.
  • A university locksmith will be dispatched to change your lock as soon as possible (typically within 4 hours).
  • The Key Depot will issue a loaner key, and if needed, a temporary GWorld access card that must be picked up by the resident at the appropriate Key Depot for use until the lock has been changed. 
  • The locksmith will leave a hang tag on your door once your lock has been changed, and an email notification will be sent to all occupants of the room.  After receiving this notice, all room occupants must pick up new room key(s) from the appropriate Key Depot office.
  • GWorld card or GWID verification with picture ID will be required.
  • Roommates will not be charged for the new key unless they fail to turn in their old key(s).

*At the Mount Vernon Campus, GWPD will perform a let in service between the hours of 8pm and 10am.

Stolen or lost keys only

If only your key has been lost or stolen, this qualifies as an escalated service call depending on the circumstances.  Please follow the steps below: 

  • Call Key Depot at 202-994-6706, option 1, or come to the appropriate Key Depot window (Foggy Bottom Campus: Support Building, 2025 F Street; Mount Vernon Campus: Somers Hall*).
  • The Key Depot will issue a loaner key that must be picked up by the resident at the appropriate Key Depot for use until the lock has been changed. 
  • A university locksmith will leave a hang tag on your door once your lock has been changed, and an email notification(s) will be sent to all occupants of the room.  After receiving this notice, all room occupants must pick up new room key(s) from the appropriate Key Depot office.
  • GWorld card or GWID verification with picture ID will be required.
  • Roommates will not be charged for the new key unless they fail to turn in their old key(s).

*At the Mount Vernon Campus, GWPD will perform a let in service between the hours of 8pm and 10am.

What to do if you are temporarily locked out of your residence hall or suite:

For buildings with tap readers, you can use the CBORD Mobile ID app for Android or iOS.

If you are unable to get into your building or your room has a physical Go to your campus Key Depot to obtain a temporary loaner card, and if needed, a temporary GWorld access card. You must show your current GWorld card or verify your GWID number along with a current photo ID.  The loaner key/keycard must be returned within 24 hours to avoid charges as listed below. If you are unable to visit the campus Key Depot, please call 202-994-6706 option 1. At the Mount Vernon Campus, GWPD will perform a let in between the hours of 11:00pm and 8:30am.

Transportation assistance from GW Safe Ride:

If you are locked out of your room between 8pm-4am on the Foggy Bottom Campus, you may call GW Safe Ride to bring you to the Support Building Key Depot (2025 F Street) to obtain a loaner card/key.  If you want GW Safe Ride to bring you back to your residence hall you will need to call again to schedule another ride. You may call GW Safe Ride at (202) 994-RIDE (7433). 

GWorld card replacement for suites with tap access entry: 

During GWorld Office Hours go to the GWorld card office in the Marvin Center, Lower Level for assistance.

If outside of GWorld office hours go to the Support Building Key Depot (2025 F Street)  to get a temporary GWorld access card (GWorld card or GWID with a picture ID is required).

Charges

  • 24-hour loaner key or GWorld access card: $0
  • GWorld Card replacement fee $25
  • Lock change for Key and GWorld card stolen together accompanied by GWPD claim number: $0
  • Lock change  for permanently lost or stolen key or unreturned loaner key: $75
  • Key not returned for replacement after a lock change: $10
  • Unreturned loaner GWorld access card: $50