Facilities Facts

Facilities Services is committed to providing quality service to our customers with an established a service metric that targets completion of 85% of routine work requests within five days and emergency requests within one day (note: an emergency is characterized as a problem that will jeopardize a person's safety, cause damage or loss of property or will significantly disrupt university activities).  Completion times may vary based upon volumes or time of year (such as start of the semester) - however, every effort is made to complete requests as quickly as possible at all times.

Service metrics for most recent three months:

  • July: 3775 requests were completed. 74.3% achieved our completion standard.
  • June: 3577 requests were completed. 74.5% achieved our completion standard.
  • May: 3796 requests were completed. 81.1% achieved our completion standard.

We continue to work to improve the responsiveness of our services and seek to continuously improve the services provided by our team.

Have a maintenance request?

Submit your maintenance issue through FixIt, our on-line maintenance portal. 

Emergency requests should be called into Facilities Central at 202-994-6706 option 2.