Problems that might qualify as an emergency:

  • Occupant trapped in an elevator
  • No elevators in a building are operational
  • Only elevator in a building is not operational

Non-emergency elevator requests include:

  • An elevator not operating when there are more than one in the building
  • Elevator buttons not lighting.
  • Elevator doors opening and closing slowly.
  • Elevators making unusual noises.
  • Dropped keys down an elevator shaft.

Elevator technicians are on campus from 7:00 AM to 6:00 PM, Monday through Friday.  Any non-emergency elevator requests submitted outside of that timeframe will be addressed when technicians are back on campus.  You should still submit a FixIt request for any elevator problems you notice on weekends so they can get taken care of as soon as possible.

If you’ve dropped your keys down an elevator shaft, make sure to include which elevator you were in so technicians know which pit to check. Found keys will be dropped off with GWPD on the first floor of Academic Center.

Have a maintenance request?

Submit your maintenance issue through FixIt, our on-line maintenance portal. 

Emergency requests should be called into Facilities Central at 202-994-6706 option 2.